Visual Matrix Property Management System
Visual Matrix Property Management System – Since its inception in 2000, Visual Matrix has served the global hospitality industry as a leader in advanced hotel property management technology. More than just a full-featured front desk solution, Visual Matrix All-in-One PMS also provides hoteliers with the ability to increase profits using a comprehensive revenue analysis platform that is built directly into the PMS. Visual Matrix is available as a desktop or fully cloud-based solution to suit the unique needs of any property.
Independent & Chain Hotels, Hotel Mgmt. Companies, Best Western Hotels and Resorts, Hotels of all sizes looking for a fully-functional, intuitive and user-friendly property management system.
Visual Matrix Property Management System
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Visual Matrix is very user friendly, and in most cases there are multiple ways to do something giving the entire team options.
I believe Visual Matrix could do more to update the program on a regular basis with suggestions from their users. I know this is something they are working on now more than ever.
Thank you for taking the time to share your thoughts and experiences with us. Please feel free to use the “Feature Request” function in Visual Matrix to send us any requests you may have, or contact us directly. We love feedback!
Comments: Cloud Base is awesome and I love being able to log in from anywhere. Programming rates are very labor intensive and discounts are not as flexible as we would like.
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Even with the videos the training was very confusing at first. I found the demo to be difficult because it didn’t reflect how we would use our system. Our old PMS was great for training because it would let you practice in real time without affecting the system.
I love the fact that it helps me do my job. Some functions are very straightforward and easy to use.
Not all of them are really user friendly. You can’t really go back and look at something in the middle of a problem, like a price or anything like that, without going through a million other steps. It would be much easier if you could pull up the original window to see the details instead of processing something. I see “Balance must be 0 before you exit this screen” a lot!
We’re sorry to hear you’ve had some trouble with Visual Matrix Desktop. If you are a multi-tasker, you may benefit from Visual Matrix Cloud, which offers much more flexibility for multi-tasking. Contact us at 214-291-4000 for information!
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Comments: Overall, Visual Matrix is an easy program to use (compared to others I’ve used in the past; Micro Fidelio, Opera). It is also a robust software in my opinion and provides the necessary functions in an easy-to-use format. When we opened our first Best Western Plus property in 2019, we went from ‘Zero’ to ‘Hero’ in no time using this software. I was in touch with [SENSITIVE CONTENT HIDDEN] the Implementation Coordinator at Visual Matrix. Who helped set up the software for our new property just a few months ago. [SENSITIVE CONTENT HIDDEN] is courteous and very knowledgeable about the product he offers. He always took the time to answer my numerous questions and was always willing to explain the setup process step by step. He also helped coordinate other stakeholders. He really went above and beyond to make the sign up process very easy. I must also applaud the Visual Matrix technical support team. They are also very responsive and ready to help whenever we call with any question. If an agent doesn’t have the right answers to your questions, they politely ask if they can put you on hold and go find someone else who can help. Keep up the good work guys!
Getting around visual metrics is fairly easy. Each function is also easy to find. Most impressive to me is the front office/reservation function. I love the way all the options are placed at the top of the screen to make navigation very easy and seamless. We receive calls daily from guests wanting to book rooms and check availability. You will agree with me that there is a need to have a program that gives you the power to move from one screen to another with the least number of mouse clicks. Visual Matrix integration with our existing business processes has been very easy, I must say. For example, I have the power to run two instances of the program simultaneously. This is very useful if I ever need to provide information to a visitor without interrupting what I was doing on the first page. Now that’s flexibility!
Recently, we have been required to post voucher pre-payments for guests who have not yet booked their stay at all on Visual Matrix. Managing such pre-payments on Visual Matrix was a challenge and the question for me was where to post such payments with no bookings to link them. I would greatly appreciate it if the necessary work that allows us to do this is introduced. There also seems to be an integration issue between Visual Matrix and Intel, our guest WiFi provider, that should be addressed. Our guests are still unable to connect to the hotel wifi using their check in credentials (last name and room number).
Thanks for taking the time to share your thoughts with us. I agree, the coordinator assigned to your account is a rockstar! I will have someone from our support team contact you regarding your interface and posting questions. Thanks again!
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Comments: The messaging and profile features have been very helpful in improving our team communication and quality of service for our guests.
Learning is easy with video training provided with visual metrics. Training new staff members is a simple process. I have implemented this property management software on two properties now and our team has adapted quickly. Technical support is friendly and easy to contact.
Revenue management tools are not functional when not a member of Best Western. worked with best western and independent properties; A missed opportunity for independent properties to manage their rates and make the most of the tools provided.
Thanks for your review! It looks like you’ll benefit greatly from our new Revenue Management Live module, which is included for free with Visual Metrics. Please call me directly at 214-291-3994. I would love to discuss it with you. RICHARDSON, Texas and Walnut Creek, Calif.–( BUSINESS WIRE )–ASG, a portfolio company of Alpine Investors that buys, builds and manages vertical SaaS companies, announced today that it has acquired Visual Matrix , an industry-leading hotel property management software that provides an all-in-one PMS with revenue management, channel management and operational tools to increase hotel profitability and efficiency.
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Acquisition for ASG and 3rd in ASG hospitality technology vertical. Visual Matrix joins Transcendent acquired in 2019 and Profitsord acquired in 2020. Visual Matrix founder David Awad will exit the business while the team welcomes Georgin Muntz as executive chair and CEO.
“We are thrilled to have Visual Matrix join ASG at this critical time,” says Georgine Muntz, Executive Chair and CEO of Visual Matrix. “Now, more than ever, hoteliers need a fully functional system that helps them optimize every resource in their business. The wealth of experience on this team along with ASG’s partnership will make this next phase of the Visual Matrix journey one that will expand our ability to serve and delight our customers.”
Headquartered in Richardson, TX, Visual Matrix was founded in 2000 by David Awad. After gaining over ten years of experience in the industry, David felt that the market lacked a feature rich PMS at an affordable price. After many late nights of testing and development, they
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