R&p Property Management
R&p Property Management – Dave Holt, R.P. Management founder and CEO, sought to create a property management company that sets itself apart from all others in Minneapolis, MN. RP Management has built a brand based on Holt’s vision to prioritize customer experience and provide investor peace of mind.
“Some of our best ideas come from moments when we’re not sitting in the office, but working with owners and tenants,” says Holt.
R&p Property Management
R. P. the management team spends valuable resources to find tenants, so retaining them is a priority. Holt realized that by providing quality service, he could make the customer experience a priority, tenants would be more likely to renew their lease and even recommend the property to others.
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Holt and his team explored several digital tools to help improve customer service, including Zendesk and Aptly. They ultimately chose Aptly for its flexible, innovative design.
Despite the team’s commitment to quality customer service, Holt found that some tenants may leave due to situations beyond his control. He was looking for ways to protect his business from losses related to tenant problems. After struggling to find a solution, he co-founded SureVestor, an innovative insurance company dedicated to protecting property owners when bad things happen to good tenants.
“Instead of focusing on the competition, we focus on our customers,” says Holt. “Prioritizing the customer experience is the greatest service we can provide to our owners and residents.”
That’s been Dave’s mantra for 30 years, but he struggled to consistently measure the quality of the customer experience. At a time when customers are more empowered than ever with online feedback and access to competitors, he needed a way to measure the customer experience on a daily basis.
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R. P. management solved this problem with Aptly. Aptly enables teams to track all communication between tenants and owners, turn inbox conversations into tasks that get completed, and measure customer satisfaction.
The team tracks tenant and owner sentiment through customer satisfaction surveys on Aptly. They rely on survey data to improve tenant relations, increase renewal rates, improve online reputation and identify training opportunities. The team can trace negative feedback back to a specific conversation, reducing “he said, she said” issues and increasing accountability.
“For example, consistent customer service can make it more likely that a tenant will accept a rent increase rather than move,” Dave said.
Let’s face the truth. You can do everything right with customer experience management and then lose a customer due to unforeseen circumstances.
Maryland Property Management
“Most people who own an income property didn’t plan to own it, but rely on the extra income to pay their mortgage or support their lifestyle. If something disrupts that income, it can adversely affect their financial situation,” Holt said.
Holt set out to solve this problem and provide property owners with protection and peace of mind. He recently co-founded SureVestor, a company dedicated to providing landlords of single-family homes with insurance to cover losses related to tenant issues such as lost rent, malicious damage or eviction.
“Typical home insurance policies have always had gaps in what they don’t cover, which is unforeseen events with tenants. A number of things can happen that can result in a loss of rental income. Tenants can find themselves under financial stress due to the loss of a job, the death of an employed spouse, a divorce, or any tragic event,” explained Holt.
R. P. Management’s top priority is to provide owners and tenants with peace of mind and a great customer service experience. As they grow, they are confident that Surevestor and Aptly will continue to support their mission.
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Aptly is a task management tool designed specifically for property teams. We integrate task boards with your inbox, phone and property management software (PMS), giving teams one place to collaborate and manage.
Contact us to get a free trial of Aptly and learn more about the future of property teams. Professional property management should not be considered a cost. This can actually help you earn more and spend less on investments, especially when you work with an industry leader like RP Management. Today we’re sharing some of the things that set us apart from other management companies in the Minneapolis area.
Our company has been managing homes in the Twin Cities metro area for over 30 years, giving us an unparalleled level of training and experience. We specialize in single-family homes, choosing to focus on those properties rather than spread ourselves out and manage many different properties and portfolios. We manage homes like yours, and we do it efficiently. RP Management has a national reputation for professionalism and results.
In addition to property management, we help our owners implement investment strategies and long-term plans. We can advise on your real estate options and provide a number of different paths to success, from rental situations to master leasing and real estate joint ventures.
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All of our experience comes from more than just professional training and education. We are also investors ourselves. This gives us a unique perspective that matches yours. We understand the creative financing often required when buying and selling real estate and are excellent problem solvers.
As a property owner, you want results you can count on. At RP Management, we guarantee our tenants and the services we provide. For example, we minimize your vacancy loss by ensuring new tenants are placed within 24 hours of the current tenant moving out. As soon as we receive the vacate notice, our rental process begins. Other management companies wait until the property is vacant, but this costs you money. Our placed tenants are guaranteed for the entire lease term. If your tenant vacates for any reason during the tenancy, we will rent the property free of charge.
We do not lock you into any long-term contracts. In fact, if you are not satisfied with our services, you can cancel our contract at any time. We’ll even refund the management fees charged if you’re not satisfied within the first three months of our relationship. We are confident that you will benefit from our leasing and management services.
Our company exists to serve and protect owners, and we know that tenant satisfaction leads to tenant retention, which leads to better ROI. We pride ourselves on the relationships we have built and maintained with our residents. Once a maintenance request has been completed, we contact the tenants to make sure everything was handled satisfactorily. We also complete a final move-in checklist to ensure that we not only meet, but exceed our tenants’ expectations upon move-in.
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We have been serving the local Minneapolis real estate community for over 30 years. Our local expertise combined with our national and industry resources serve our owners like no other company can. We are actively involved nationally in the property management industry and David Holt, founder and president of RP Management, teaches property management courses to other property managers across the United States. We are one of the nation’s top single-family property managers. We are even featured in Michael Levy’s book Successful Property Managers.
We are the only management company that is the preferred choice for landlord protection insurance, the plan that covers landlords when bad things happen to good tenants. It covers rental losses, eviction and legal defense costs, malicious damage caused by the tenant and more. The National Association of Residential Property Managers (NARPM) offers certification as a Certified Residential Property Management Company, and RP Management is the first company in Minnesota to achieve this. We have also written courses for NARPM as well as America’s Best, the nation’s leading online educator.
Investing in technology is critical to communication and effective management of your investment. We are fully computerized, web-based and transparent. You will have access to everything that is happening with your property from anywhere with an internet connection. Our eco-friendly values are supported by our reduced paper programs. Everything is electronic; from lease signatures to your rental deposit.
Once you become our ‘Preferred Owner’ you will have direct access to your property manager via mobile phone, direct office line and email. We believe in responsive communication.
The Best Property Management Companies In Minneapolis, Minnesota Of 2022
You are contractually responsible for the actions of your property manager, so you want a management company that understands the risks and can manage them effectively. Any property manager you hire can collect the rent and pay the bills, but understanding all the risks associated with rental properties and protecting both the investment and the investor requires training and experience.
Leave your most expensive investment in the hands of the most experienced company. Contact us at RP Management for more information. At RP Management, we work with landlords and investors at every stage of their real estate career. We also work with real estate agents and their clients who decide to rent out their properties and need professional management assistance. As a real estate agent, you excel in your business of buying and selling real estate. If property management is not your area of expertise, don’t put your client relationships at risk by trying
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