Cookes Property Management

Cookes Property Management – Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

Microsoft Software and Platform ASP Will Play an Important Role in the Future Enabling Technology for Hotels Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc. Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

Cookes Property Management

Peer to Peer (P2P) The same software installed on multiple computers The hotel’s inventory of its rooms The idea would be to sell the place as much as possible while keeping to your schedule with no shows and other hassles ? your teacher’s schedule, your girlfriend’s schedule, etc.? Before someone comes home or your friend’s house should be clean. How do you know that? Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

The Property Management System And Interfaces

Enable guests to make reservations Enable guests to check in/check in when they arrive and check out/pay when they leave Enable staff to maintain guest amenities Track guest financial transactions Track guest movements for use in future sales efforts Interfacing systems with others Technology for the hospitality industry strategies © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

7 PMS Functionality Allows guests to check in/check in and check out/check out when they leave Reception Remote PDA Remote Terminal Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

User Experience Technology Strategy for the Hospitality Industry © 2005 Pearson Education, Inc. Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

Credit Card Information Address Information Business Home Room Rate Room Charges Nightly Audit Collects and Disposes of Room/Guest Information Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

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10 PMS Functionality Track visitor activity for use in future sales efforts. Information relevant and useful for future sales activities Incoming: CRS – Central Reservation System CRM – Customer Relationship Management CRM is used to collect and store information about sales relationships. Very Comprehensive – Personal Technology Strategies for Names, Addresses, Birthdays, Anniversaries, Business, Hospitality © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

GDS – Global Distribution System CRS – Central Reservation System Sales and catering applications from different vendors POS (F&B) Retail outlets need to be seamlessly integrated to avoid duplicate data and errors. Real-time interfaces. Heating, Ventilation and Air Conditioning Energy Management Systems Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

In-room amenities Messaging security to avoid duplicate data and mistakes Seamless call logging system. Real-time interfaces. Heating, Ventilation and Air Conditioning Energy Management Systems Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

Operations Management System Embedded Revenue and Revenue Management Technology Strategies for the Enterprise Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

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Complicated by different business models and different relationships between entities Real-time: more flexibility Systems development costs more Avoid paying commissions Allocations to third-party booking agents See notes on page 143 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden , & Connolly Upper Saddle River, NJ 07458

Sports/Sports Lessons (Golf, Tennis) Swimming Spa/Gym Avoid Commissions Discounts to Third Party Booking Agents See Notes on page 143 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper New River, Upper Saddle Jersey 07458

Cancels appointments when guest cancels or checks out Guests don’t have to enter information twice Avoid paying commissions Discounts to third-party booking agents See notes on page 143 Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

Manage room sales to maximize revenue and profit Checks multiple variables and provides complex calculations Avoid paying commissions Third-party booking agent deductions See notes on page 143 Technology Strategies for the Hospitality Industry © 2005 Pearson Education , Inc Nyheim, McFadden, & Connolly , New Jersey 07458

Sightplan — Inspect

Applies to all systems – front and back PMS (front) Payroll, purchasing, HR (back) EAI – Enterprise Application Integration The ultimate goal: less redundancies and increased collaboration synergies ERP – Enterprise Resource Planning BPI – Business Process Integration Avoid commissions third party reservation agents See Notes on page 143: Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, NJ 07458

Intuitive, naturally meets expectations. Ease of Learning Multilingual websites. Avoid paying commissions. Allocations to third-party booking agents See notes on page 143. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, Jersey 07458

20 5. Conclusion Understanding property management systems and their interfaces is essential for management Key point of data collection Additional resources – daily news service – online technology content – academic research Technology strategies for the hospitality industry © 2005 Pearson Education , Inc. Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

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53 Cooke St is an apartment located in New Haven County and zip code 06710. This area is served by the Waterbury Visitor Area.

Dating back to the 1670s, Downtown Waterbury is as historic as it is beautiful. With its classic New England charm, narrow streets, public art and its signature town green, Waterbury Green, it’s no wonder so many new residents are choosing to live here. Downtown Waterbury is home to some of the city’s favorite attractions, including the Mattatuck Museum across from the Waterbury Green. The Palace Theater on Main Street was built in the 1920s as a Vaudeville house. Listed on the National Register of Historic Places, the theater is a beautiful venue for plays and other performances. Downtown Waterbury is also home to several colleges such as UCONN Waterbury.

With a variety of shops, restaurants and specialty shops — many on the main level of residential and office buildings — Downtown Waterbury is a walkable neighborhood — and there’s so much to see, you want to get out and explore.

53 Cooke St, UCONN, Tri Campus, 8 minutes or 0.5 miles from Waterbury. It is also located near Post University and Quinnipiac University.

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School data provided by GreatSchools GreatSchools rankings help parents compare schools across the state based on various school quality indicators and provide a useful picture of how well each school serves its students. The ratings are on a scale of 1 (below average) to 10 (above average) and include test scores, college readiness, academic achievement, advanced courses, equity, discipline and attendance. may contain. We also encourage parents to visit schools, review other information about school activities and programs, and consider family needs as part of the school selection process.

53 Cook St is near Tweed New Haven which is 27.4 miles or 44 minutes away and Bradley International which is 46.7 miles or 67 minutes away.

You can find places to bike in this area, but you’ll want your car for most things.

53 Cooke St has 3 shopping centers within 0.8 miles, which is a 15 minute walk. Miles and minutes will be for the furthest property.

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53 Cooke St has 5 parks within 10.5 miles including Hope Brook Lake, Connecticut Environmental Education Centers and Southington Mountain.

53 Cook St has 3 military bases within 75.7 miles, the closest being the Naval and Marine Reserve Center at 31.7 miles and 44 min.

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